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Widget Installed But No Dashboard Data Showing

Troubleshoot and fix connection issues when your widget is installed but dashboard shows no data

Written by Frank

Widget Installed But No Dashboard Data Showing

📊 Overview

You've successfully installed the AllAccessible plugin or code snippet on your website, but when you log into your AllAccessible dashboard, you don't see any data, statistics, or audit information for your site. This guide will help you troubleshoot and fix this connection issue.

Who This Is For

  • Site owners who installed the WordPress plugin

  • Developers who added the JavaScript code snippet

  • Users seeing the widget on their site but not in the dashboard

  • Anyone with a "free" version that hasn't connected to their account

What You'll Learn

  • How to verify your widget installation

  • How to connect your site to your AllAccessible account

  • How to check if data is being collected

  • How to fix common connection issues

Understanding the Issue

The Difference: Free Widget vs. Connected Account

Free Widget (No Connection):

  • ✅ Accessibility widget appears on your website

  • ✅ Basic accessibility features work for visitors

  • ❌ No data sent to your dashboard

  • ❌ No compliance reports

  • ❌ No analytics or statistics

  • ❌ Cannot customize widget settings

Connected Account ($10/month):

  • ✅ Widget appears and works on your website

  • ✅ Data syncs to your AllAccessible dashboard

  • ✅ Compliance audits and reports

  • ✅ Usage statistics and analytics

  • ✅ Full widget customization

  • ✅ Premium features enabled

What's Happening: If you see the widget on your site but don't see data in your dashboard, your site is running the free version and hasn't been properly connected to your AllAccessible account.

Before You Start

What You'll Need:

  • Your AllAccessible account email address OR Account ID

  • WordPress admin access (if using WordPress plugin)

  • Access to your website's code (if using JavaScript snippet)

  • 10-15 minutes

Check These First:

  1. Can you see the accessibility widget button on your website? (Usually bottom-right corner)

  2. Does the widget open when you click it?

  3. Do you see the dictionary search box?

  4. Are you logged into your AllAccessible dashboard at app.allaccessible.org?

  5. Have you added your website as a site in your dashboard?

Verification Steps

Step 1: Confirm Widget is Working

  1. Visit your website homepage (not the admin area)

  2. Look for the accessibility button (floating icon, usually bottom-right)

  3. Click the button to open the widget

  4. Try a feature like "Increase Text Size"

✅ If the widget appears and works: Good! The widget is installed correctly, but it's not connected to your account yet.

❌ If no widget appears: The plugin/code isn't installed correctly. See the Installation Troubleshooting section below.

Step 2: Check Your Dashboard Connection

  1. Log in to app.allaccessible.org

  2. Go to Sites in the left menu

  3. Look for your website in the sites list

What you might see:

  • ✅ Your site is listed with data showing (pageviews, audits, etc.) → Your site is connected!

  • ⚠️ Your site is listed but shows zero data → Connection problem (continue to next steps)

  • ❌ Your site is not listed at all → Site not added (see: Adding Your Site section below)

Solution 1: WordPress Plugin Connection

If you're using the WordPress plugin, follow these steps:

Step 1: Access AllAccessible Settings

  1. Log in to your WordPress admin dashboard

  2. Look for AllAccessible in the left-hand menu

  3. Click it to open the AllAccessible settings page

Note: If you don't see AllAccessible in the menu, the plugin might not be activated. Go to Plugins → Installed Plugins and click Activate next to AllAccessible.

Step 2: Connect Your Account

You'll see the AllAccessible Account Authorization section with two options:

Connect Your Account Directly from WordPress

Enter the email associated with your AllAccessible account in the email field and click connect. NOTE: you must use your AllAccessible account for this site to be verified and connected with your active account. If you do not have an account, entering your email will start a trial.

Step 3: Verify Connection

After saving your settings:

  1. Wait 2-3 minutes for the initial connection

  2. Visit your website homepage (front-end, not admin)

  3. Click around and interact with the widget a few times

  4. Return to your AllAccessible dashboard

  5. Refresh the page (F5 or Cmd+R)

  6. Go to Sites and click on your website

  7. You should now see data starting to populate

Still no data after 5 minutes? Continue to the Troubleshooting Connection Issues section below.

Solution 2: Manual JavaScript Code Connection

If you manually added the JavaScript code snippet to your website, you need to ensure it includes your Account ID.

Step 1: Find Your Account ID

  1. Log in to app.allaccessible.org

  2. Go to Sites

  3. Click on your site (or Add New Site if not listed)

  4. Copy your Account ID from the top of the page

Your Account ID looks like: KzxtXXXXXXXXXX

Step 2: Verify Your Code Snippet

The code snippet on your website should look like this:

<script>(function(d) {    var s = d.createElement("script");    s.setAttribute("data-accessible-account-id", "KzxtXXXXXXXXXX");  // ← YOUR ACCOUNT ID HERE    s.setAttribute("id", "allAccessibleWidget");    s.setAttribute("src", "https://api.allaccessible.org/widget/KzxtXXXXXXXXXX.js");  // ← YOUR ACCOUNT ID HERE    d.head.appendChild(s);})(document)</script>

Check these:

  • ✅ Replace KzxtXXXXXXXXXX with YOUR actual Account ID

  • ✅ Account ID appears in TWO places (data-accessible-account-id AND the .js file URL)

  • ✅ Both Account IDs match exactly

  • ✅ No typos or extra spaces

  • ✅ Code is placed in the <head> section of your HTML

Step 3: Update Your Code

If your code doesn't include your Account ID or has the wrong ID:

For Most Websites:

  1. Access your website's HTML (via FTP, hosting control panel, or CMS)

  2. Locate the <head> section of your main template

  3. Find the AllAccessible code snippet

  4. Update both instances of the Account ID

  5. Save the file

  6. Clear your website cache (if using caching)

For HubSpot:

  1. Log in to your HubSpot account

  2. Go to Settings (gear icon) → Website → Pages

  3. Select your domain from the dropdown

  4. Find Site Header HTML section

  5. Update the AllAccessible code with correct Account ID

  6. Click Save

For Shopify:

  1. Shopify Admin → Online Store → Themes

  2. Click Actions → Edit Code

  3. Open theme.liquid file

  4. Find the AllAccessible code in the <head> section

  5. Update Account ID

  6. Click Save

Step 4: Verify Data Collection

  1. Clear your browser cache

  2. Visit your website in a new incognito/private window

  3. Interact with the widget (click around, try features)

  4. Wait 5-10 minutes

  5. Return to AllAccessible dashboard and refresh

  6. Check Sites → Your Website for data

Troubleshooting Connection Issues

Issue 1: Widget Works But Still No Data After 24 Hours

Possible Causes:

  • Wrong Account ID in code

  • Firewall blocking data transmission

  • Caching preventing updated code from loading

  • Ad blocker blocking the widget connection

Solutions:

1. Verify Account ID is Correct:

  • Log in to AllAccessible dashboard

  • Go to Sites → Click your site

  • Compare the Account ID shown in dashboard with the Account ID in your code

  • They must match exactly

2. Check for Caching Issues:

  • Clear WordPress cache (if using caching plugin like WP Rocket, W3 Total Cache)

  • Clear CDN cache (if using Cloudflare, CloudFront, etc.)

  • Clear your browser cache

  • Try visiting your site in incognito mode

3. Test Without Ad Blocker:

  • Temporarily disable any ad blockers or privacy extensions

  • Visit your website

  • Check if data appears in dashboard after a few minutes

4. Check Browser Console for Errors:

  • Visit your website

  • Press F12 to open browser developer tools

  • Click Console tab

  • Look for any errors related to AllAccessible

  • Take a screenshot and send to [email protected]

Issue 2: Multiple Sites, Data Going to Wrong Site

Possible Causes:

  • Using the same Account ID for multiple different websites

  • Copy-pasted code from another site without updating

Solution:

Each separate website needs its own unique Account ID:

  1. In AllAccessible dashboard, go to Sites

  2. You should see each website as a separate site entry

  3. Each site will have its own unique Account ID

  4. Verify each website's code has the CORRECT Account ID for that site

Example:

Subdomains vs. Separate Sites:

  • ✅ www.example.com and blog.example.com → Use SAME Account ID (these are subdomains)

  • ❌ www.example.com and www.different-site.com → Use DIFFERENT Account IDs (these are separate sites)

How Long Does Data Take to Appear?

Initial Connection

  • First data point: 2-5 minutes after connecting

  • Full dashboard population: 10-30 minutes

  • First audit results: 24-48 hours

What Appears First

  1. ✅ Site status: Shows as "Active" or "Connected"

  2. ✅ Pageviews: Starts counting immediately

  3. ✅ Widget interactions: Recorded in real-time

  4. ⏱️ Compliance audit: Runs automatically within 24-48 hours

If Still No Data After 24 Hours: Something is wrong with the connection. Review the troubleshooting steps above or contact support.

Getting Help

If you've followed all steps and still can't see dashboard data:

Gather This Information First

Before contacting support, collect:

  1. Your AllAccessible dashboard email/username

  2. Your website URL

  3. Screenshot of your Sites page in dashboard

  4. Screenshot of the widget on your website

  5. (WordPress) Screenshot of AllAccessible plugin settings

  6. (Manual) Copy of your JavaScript code snippet

  7. Any error messages from browser console (F12)

Contact Support

Email Support:

  • Send details to: [email protected]

  • Include all information from above

  • Response time: 24-48 hours

Knowledge Base:

Frequently Asked Questions

Q: Do I need to pay to see data in my dashboard?

A: Yes. The free widget works on your website for visitors, but the $10/month plan is required to collect data, View Audit Resultss, and access the dashboard.

Q: I just connected my site. Why is there no data yet?

A: It takes 2-5 minutes for initial data to appear. Make sure you've visited your website at least once after connecting, and refresh your dashboard.

Q: I have multiple subdomains. Do I need multiple Account IDs?

A: No! One Account ID covers your main domain and ALL subdomains (www.example.com, blog.example.com, shop.example.com). One $10/month subscription covers unlimited subdomains.

Q: The widget works but I can't customize it. Why?

A: The free widget has limited customization. Once connected to your paid account, you can customize colors, position, features, and more in the dashboard.

🎯 Need More Help?

Our support team is here to help you get connected!

Contact Support

Last Updated: October 2024
​Article Category: Troubleshooting
​Related Systems: WordPress Plugin, JavaScript Widget, Dashboard, Analytics

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