Activating an Inactive Site
Overview
You added a site but it looks "inactive" — it isn't showing a green Active badge, it shows a Widget Not Installed notice, or it stopped serving the widget. AllAccessible doesn't actually have a status literally called "Inactive." What you're seeing is one of a small set of real statuses, and each one has a specific, quick fix. This guide explains what each status means and the exact steps to get your site fully active.
Who This Is For
New users who just added a site and don't see it as Active yet
Site owners whose site stopped serving the widget
Anyone seeing a "Widget Not Installed" notice or a non-green status badge
What You'll Learn
What the real site status badges mean
Why a site can look "inactive" even when billing is fine
The concrete steps to activate: install the widget, fix billing, verify the domain
How to tell which fix your site actually needs
First: Which "Inactive" Are You Seeing?
On the Sites page, each site is shown as a card with a colored status badge and, in some cases, an amber alert. AllAccessible uses these real statuses:
Badge | Color | What it means |
Active | Green | Subscription current (or on the free plan). Everything is running. |
Trial | Blue | You're in the 7-day trial. Fully functional until it ends. |
Past Due | Yellow | A payment didn't go through. You're in a grace period. |
Paused | Yellow | The subscription is paused. |
Canceled | Red | The subscription was cancelled. |
Unpaid | Red | Payment is outstanding and the subscription is unpaid. |
There is no badge literally labeled "Inactive."
Separately, a site card can show an amber "Widget Not Installed" notice. This appears when the site has no recorded pageviews and no scans yet — regardless of billing status. This is the most common reason a brand-new, fully-paid site still feels "inactive": the subscription is fine, but AllAccessible hasn't detected the widget on your website yet.
So there are really two different situations:
"My site is Active/Trial but shows 'Widget Not Installed'" → the widget snippet isn't on your site yet. Go to Activate by installing the widget.
"My site shows Past Due, Paused, Canceled, or Unpaid" → this is a billing state. Go to Activate by fixing billing.
Option 1: Install the Widget (Most Common for New Sites)
If your site is Active or on Trial but still shows the Widget Not Installed notice, the accessibility widget hasn't been added to your website's code yet. Adding a site in the dashboard creates the account and subscription — it does not place any code on your website. You do that once.
Steps
Log in to app.allaccessible.org
Open the How to Install page (link in the left sidebar and the top bar), or click the Install button on the site card's amber notice
Choose your installation path:
WordPress: install the AllAccessible plugin and enter your account ID / email
All other platforms: copy the install snippet and paste it into your site's HTML, just before the closing
</head>tag
Publish/save your website changes
Load a page on your live site so the widget can register its first visit
Your Account ID and the exact copy-paste snippet are shown on the Install page.
📷 The "Widget Not Installed" notice on a site card with the Install button
What to Expect After Installing
The widget's floating button should appear on the pages where you added the code.
Once real visits and/or a scan register, the Widget Not Installed notice clears on its own.
Allow a little time for the first pageviews and scans to show up in the dashboard.
The widget appears where you place the snippet. If you want it on only one subdomain, install the snippet only on that subdomain. See Display the Widget on One Subdomain Only.
Option 2: Resume or Fix Billing
If your site shows Past Due, Paused, Canceled, or Unpaid, the fix is on the billing side.
Past Due or Unpaid
A payment failed. Update your payment method to restore service:
Go to Billing in the left sidebar
Click Manage Billing to open the secure billing portal
Update your card / payment method and settle the outstanding amount
Past-due sites also show a Reactivate action you can use to restart service
Paused or Canceled
Go to Billing → Manage Billing to review the subscription in the billing portal
Start a new subscription or reactivate as prompted
If you don't see an option to resume, contact support (below) — some paused/cancelled states are restored with help
Trial ended? When a 7-day trial ends without a payment method on file, the site moves out of trial. Add or confirm your payment details through Manage Billing to continue on the paid plan, or the site can remain on the free plan with reduced features.
📷 Billing Overview page with the Manage Billing button
Verify the Domain
If the widget is installed but you still don't see activity, confirm the code is on the domain you expect:
The install snippet is tied to your account ID, and the widget recognizes the site by the domain it loads on.
Make sure the snippet is published on the live domain (not only a staging copy) and that it wasn't stripped by a caching or optimization plugin.
If you moved from a staging URL to a live URL, note that a site's URL is read-only and can't be self-edited — see Changing Your Site URL.
Quick Decision Guide
What you see | What to do |
Active/Trial badge + Widget Not Installed notice | Install the widget snippet (Option 1) |
Past Due or Unpaid badge | Update payment via Manage Billing (Option 2) |
Paused or Canceled badge | Reactivate via Manage Billing or contact support (Option 2) |
Widget installed but no data | Verify the domain and clear caches |
Frequently Asked Questions
Q: My site says Active but the widget doesn't appear on my website. Why?
A: "Active" refers to the subscription, not to whether the code is on your site. If you see the Widget Not Installed notice, install the snippet (Option 1).
Q: Is there an on/off switch to "activate" the widget in the dashboard?
A: No. There's no master enable/disable toggle. A site becomes active by having a current subscription (or the free plan) plus the widget installed on your website.
Q: I'm on the free plan. Why does my site still show as Active?
A: Free-plan sites are always shown as Active. If nothing seems to be happening, check for the Widget Not Installed notice and install the snippet.
Q: How long until the "Widget Not Installed" notice clears?
A: It clears automatically once the site records its first pageviews or a scan. Load your live site after installing to kick this off.
Related Articles
Adding and Managing Sites - Create and manage your sites
Stop the Widget From Showing to All Visitors - Headless Mode and visibility controls
Display the Widget on One Subdomain Only - Scope the widget to a single subdomain
Managing Your Billing and Subscription - Payment and subscription help
Changing Your Site URL - Why the URL is read-only
Need Help?
If your site still won't activate after installing the widget and confirming billing:
Email: [email protected]
Include: your site URL, the status badge shown, and whether you see the "Widget Not Installed" notice
Last Updated: July 2026
Applies To: All AllAccessible plans