Using the Accommodation System
Overview
The Accommodation System gives your website a built-in way to receive, track, and respond to accessibility accommodation requests from visitors. When a visitor needs help — for example, a document in an alternate format, a phone call instead of a web form, or extra time on a process — they can submit a request directly through your accessibility widget. Those requests land in your AllAccessible dashboard, where you and your team can review, respond to, and resolve them in one place.
This guide explains what the feature does, where to find it, the request statuses, and the actions available to you.
Who This Is For
Site owners who want a structured way to handle accessibility requests from visitors
Support and operations teams responding to accommodation requests
Organizations that want a record of requests and responses in one place
What You'll Learn
What the Accommodation System does
Where it lives in your dashboard
The request statuses and what they mean
The actions and response templates available to you
What you need to enable it
What the Accommodation System Does
Visitors submit accommodation requests through the accessibility widget on your site. Each request is captured in your dashboard so your team can:
See new requests as they arrive
Track each request through to resolution
Respond to the requester by email
Keep a running record of requests and responses
The goal is simple: give visitors a clear channel to ask for help, and give your team an organized workflow to respond.
Where to Find It
Log in to your AllAccessible dashboard
Open the site (and subdomain) you want to manage
In the top navigation for that site, click the Accommodations tab
This opens the Accommodation Requests page. When the add-on is active, you'll see a Pro Add-on Active badge near the page title.
📷 The Accommodations tab in the per-site top navigation
Reading the Dashboard
Summary Cards
At the top of the Accommodation Requests page, you'll see summary cards:
Total Requests — all requests received for this site
Needs Attention — requests still awaiting your review
Active — requests currently being worked on
Completed — resolved requests, with a Success Rate percentage
📷 Accommodation Requests summary cards
Managing the List
Below the cards you'll find controls to work through your requests:
Manage Requests — open and work through the request list
Response Templates — reusable replies (shown as Upgrade for Templates if your plan doesn't include them yet)
Export Data — download your request records
Search Requests — find a specific request
Filter by Status — narrow the list (options include All Statuses, Pending, In Progress, and Active)
Request Statuses
Each request moves through a set of statuses:
Pending — newly received, awaiting your review
In Progress — you've started working on it
Active — currently being addressed
Closed — no further action needed
Resolved — completed successfully
On the dashboard, these roll up into the summary cards: pending requests appear under Needs Attention, in-progress and active requests under Active, and closed or resolved requests under Completed.
Actions You Can Take
Open a request to see its details and respond. Depending on the request, the available actions include:
Start Processing — begin working on a request
Approve Request / Deny Request — record your decision
Respond to Request / Send Response — reply to the requester
Email Requester — reach out directly
Save Draft — save a reply to finish later
Mark as Resolved — close out a completed request
Reopen Request — reopen a previously closed request
You can also act on several requests at once with Select All, Approve Selected, and Deny Selected.
Response Templates
To reply faster, you can use built-in response templates:
Acknowledgment Template
Approval Template
More Information Needed Template
Schedule Meeting Template
📷 Responding to a request with a response template
When There Are No Requests Yet
If you haven't received any requests, you'll see a message titled No Accommodation Requests Yet, explaining that when visitors submit accommodation requests through your accessibility widget, they'll appear here for you to review and respond.
What You Need to Enable It
The Accommodation System is an add-on, purchased per site. It's available at three levels:
Starter — $49/month
Professional — $149/month
Enterprise — $399/month
An active subscription is required to add the accommodation add-on to a site. Because it's purchased per site, you can add it to as many sites as you like by enabling it on each one separately.
To add the add-on:
Go to the Accommodations tab for the site you want to enable
Follow the prompt to Add Add-on
Choose the site and confirm
📷 Adding the Accommodation add-on to a site
Frequently Asked Questions
Q: How do visitors submit a request?
A: Through your accessibility widget. When they submit, the request appears on your Accommodation Requests page.
Q: Can I add this to more than one site?
A: Yes. The add-on is purchased per site, so you enable it separately on each site you want to cover.
Q: Do I need an active subscription?
A: Yes. An active subscription is required before you can add the accommodation add-on to a site.
Q: Can I reply to a requester by email?
A: Yes. Open the request and use Respond to Request, Send Response, or Email Requester.
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Need Help?
If you have questions about the Accommodation System, contact [email protected].
Last Updated: July 2026
Article Category: Accommodations
Requires: Accommodation System add-on (Starter $49 / Professional $149 / Enterprise $399 per month, per site)