Cancellation and Refunds
Overview
AllAccessible offers flexible subscription management with no long-term contracts or cancellation fees. This guide walks you through the cancellation process, refund policy, data retention, and how to reactivate if you change your mind.
Who This Is For
Customers considering canceling their subscription
Users who need a temporary break from service
Anyone wanting to understand the refund policy
Users who canceled and want to reactivate
What You'll Learn
How to cancel your subscription
What happens to your data after cancellation
Refund policy and pro-rated credits
How to reactivate a canceled subscription
Alternatives to cancellation
Before You Cancel
Consider These Alternatives
Before canceling, consider whether one of these options better fits your needs:
1. Downgrade to Starter Plan
Instead of canceling completely:
Keep basic accessibility features for $10/month
Maintain your widget and site configuration
Preserve your historical data and reports
Easy to upgrade again when ready
How: Dashboard → Sites → [Your Site] → Add-Ons → Remove add-ons
2. Remove Expensive Add-Ons
Lower your monthly cost without losing core functionality:
Remove add-ons you're not using
Keep the base plan and essential features
Reduce bill while maintaining accessibility compliance
How: Dashboard → Sites → [Your Site] → Add-Ons → Remove add-ons
3. Switch to Annual Billing
Save 20% by paying annually:
Same features, lower cost
One predictable annual expense
$10/month becomes $96/year (save $24)
$19/month becomes $182/year (save $46)
How: Contact [email protected] to switch
4. Partner/Volume Discounts
If you manage multiple sites:
10+ sites: 10% discount
16+ sites: 20% discount
21+ sites: 25% discount
31+ sites: 30% discount
How: Contact [email protected] for partner pricing
5. Temporary Pause (Contact Support)
Need a break for a few months?
Contact [email protected]
Explain your situation
We may offer temporary suspension options
Data preserved during pause
How to Cancel Your Subscription
Cancellation Process
Step 1: Access Stripe Customer Portal
Log into AllAccessible dashboard
Go to Billing section
Click "Manage Billing"
Stripe Customer Portal opens in new tab
Step 2: Locate Cancellation Option
Active Subscription ━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━AllAccessible Growth Plan Status: Active ✅ Next billing: November 1, 2025[Cancel Subscription]
Scroll down to find the "Cancel Subscription" button.
Step 3: Select Cancellation Timing
You'll see two options:
Option A: Cancel at Period End (Recommended)
Cancel at Period End ━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━Your subscription will remain active until: October 31, 2025• Continue using all features until then • No refund for current period • No further charges after October 31 • Data retained for 7 years (dashboard access for 90 days)[Cancel at Period End]
Option B: Cancel Immediately
Cancel Immediately ━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━Cancels your subscription right now:• Access ends immediately • May request refund (case-by-case review) • Widget stops working immediately • Data retained for 7 years (dashboard access for 90 days)[Cancel Immediately]
Step 4: Confirm Cancellation
A confirmation dialog appears:
Are you sure you want to cancel? ━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━We'd hate to see you go! Before you cancel:☑️ Have you tried removing add-ons to lower costs? ☑️ Would downgrading to Starter ($10/month) work? ☑️ Are you aware of our 20% annual discount?If you still want to cancel: • Your subscription ends: October 31, 2025 • You'll retain access until then • No refund for current billing period • You can reactivate anytime[Go Back] [Confirm Cancellation]
Step 5: Cancellation Feedback (Optional)
After confirming, you may see:
Help Us Improve ━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━Why are you canceling? (Optional)○ Too expensive ○ Not using the features ○ Found a different solution ○ Technical issues ○ Temporary need only ○ Other: [____________][Skip] [Submit Feedback]
Your feedback helps us improve our service.
Step 6: Confirmation
You'll see a confirmation message:
✅ Subscription Canceled ━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━Your subscription has been canceled.Access ends: October 31, 2025 Final charge: None (already billed for October)What happens next: • You'll retain full access until October 31 • Your widget continues working until then • No further charges after October 31 • Dashboard access for 90 days, data retained for 7 years • You can reactivate anytimeWe've sent a confirmation email to: [email protected]
What Happens After Cancellation
Immediate Effects
If Canceled at Period End:
✅ Subscription remains active until end of billing cycle
✅ Widget continues working
✅ Dashboard access maintained
✅ All features available until end date
✅ No further charges after end date
If Canceled Immediately:
❌ Widget stops serving immediately
❌ Dashboard access limited to view-only
❌ Cannot create new audits or reports
✅ Can still download existing data
ℹ️ May request refund consideration (case-by-case review)
Timeline After Final Billing Date
Days 1-30: Grace Period
Widget no longer serves on your website
Dashboard access: View-only mode
Can download all historical data
Can reactivate instantly with same configuration
Days 31-60: Limited Access
Dashboard access: Limited view-only
Can still download data
Reactivation requires payment update
All settings preserved
Days 61-90: Final Access
Dashboard access: Data download only
Final opportunity to export data
Reactivation possible with full setup
Settings still preserved
Day 91+: Access Ends, Data Retained
Dashboard access ends
Data retained for 7 years for legal compliance
Reactivation requires contacting support
Data can be restored if you return
Data Retention Policy
Dashboard Access (90 days):
✅ Full dashboard access for 30 days (view-only)
✅ Limited access for days 31-60
✅ Data download only for days 61-90
❌ No dashboard access after 90 days
Data Storage (7 years):
✅ Account data retained for 7 years after cancellation
✅ Historical audit reports preserved
✅ Billing history and invoices maintained
✅ Accommodation request records archived
✅ Compliance with legal retention requirements
What's Deleted Immediately:
❌ Active scanning schedules
❌ Real-time monitoring alerts
❌ API access tokens
❌ Webhook integrations
After 7 Years:
All personal data permanently deleted
Cannot be recovered
Complies with data protection regulations
Fresh signup required if returning
Refund Policy
Understanding Our Refund Policy
Important Notice:
AllAccessible subscription fees are generally non-refundable. However, refund requests may be considered on a case-by-case basis at the sole discretion of AllAccessible.
When Refunds May Be Considered
Billing Errors:
Charged wrong amount
Duplicate charges
Charged after cancellation
Technical billing system errors
Contact [email protected] immediately
Correction typically within 3-5 business days
Service Unavailability:
If our service was unavailable/non-functional
Must report issue within 48 hours of occurrence
We'll investigate and determine appropriate resolution
May offer service credit or extension instead of refund
Exceptional Circumstances:
Each situation reviewed individually
Factors considered: length of service, usage, reason for cancellation
Decision made at company's sole discretion
No guarantee of refund approval
What This Means
"Cancel at Period End" (Most Common):
❌ No refund for current billing period
✅ You keep full access until period ends
✅ No further charges after current period
✅ Use the time you've already paid for
"Cancel Immediately":
Access ends immediately
May request refund consideration
Subject to case-by-case review
No guaranteed pro-rated refund
Why No Automatic Refunds:
When you subscribe, you receive immediate access to our service. "Cancel at period end" allows you to use the full time you paid for, which is the fairest approach for both parties.
How to Request a Refund Consideration
Step 1: Email Billing Support
Subject: "Refund Request - [Your Account Email]"
Step 2: Provide Information
Email Template: ━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━To: [email protected] Subject: Refund Request - [email protected] AllAccessible Billing Team,I would like to request consideration for a refund of my subscription.Account Email: [email protected] Cancellation Date: October 16, 2025 Last Payment Amount: $64.00 Last Payment Date: October 1, 2025 Reason for Refund Request: [Detailed explanation of circumstances]I understand that refunds are considered case-by-case and are not guaranteed. I appreciate your consideration of this request.Thank you, [Your Name]
Step 3: Wait for Review
Response within 1-2 business days
Request will be reviewed based on circumstances
Decision communicated via email
Explanation provided regardless of outcome
Step 4: If Approved
Refund amount determined by AllAccessible
Processing begins within 2-3 business days
Refund appears on your card in 5-10 business days
Confirmation email sent
Can track in Stripe Customer Portal
Reactivating Your Subscription
If Canceled Within 90 Days (Dashboard Access Available)
Easy Reactivation:
Log into AllAccessible dashboard
Banner appears: "Your subscription was canceled. Reactivate now?"
Click "Reactivate Subscription"
Confirm payment method
Select start date (immediately or next billing cycle)
Click "Reactivate"
What's Restored:
✅ All widget settings and configuration
✅ Site details and domain settings
✅ Historical audit reports
✅ User accounts and permissions
✅ Previous add-ons (optional to re-add)
✅ Custom branding (if you had White Label)
Billing:
Pro-rated charge for current month
Resumes normal billing cycle
Can choose monthly or annual
If Canceled 91 Days to 7 Years Ago
Contact Support for Reactivation:
Your data is still retained but dashboard access has ended
Contact [email protected] or [email protected]
Provide your account email and details
Support will restore your dashboard access
All historical data and settings preserved
What's Restored:
✅ Complete account history
✅ All widget configurations
✅ Historical audit reports
✅ Previous site settings
✅ Billing history
Processing Time:
Support responds within 1 business day
Account restored within 24 hours
Resume normal billing cycle
If Canceled Over 7 Years Ago
Fresh Start Required:
Data has been permanently deleted per retention policy
Must sign up as new customer
Need to reconfigure widget settings
Re-add domains and site information
Historical reports not available
Previous discounts may not apply
How to Restart:
Go to allaccessible.org
Click "Start Free Trial"
Create new account (can use same email)
Complete onboarding process
Reinstall widget on website
Canceling Multiple Sites
If You Have Multiple Sites
Option 1: Cancel Individual Sites
Go to each site individually
Follow cancellation process for each
Keep some sites active, cancel others
Option 2: Cancel All Sites at Once
Contact [email protected]
Request bulk cancellation
Provide list of sites to cancel
All processed together
Option 3: Transfer Sites
Transfer sites to different account
Useful if changing organizations
Contact [email protected] for transfer process
No interruption to service during transfer
Partner/Agency Accounts
Canceling Client Sites:
Must be account owner or have admin permission
Client receives cancellation notification
Can transfer to client's own account first
Volume discounts adjust automatically
Canceling Your Partner Account:
Affects all client sites under your account
Clients receive 30-day notice
Must migrate client sites first
Contact [email protected] for assistance
Alternatives to Cancellation
Pause Service (Contact Support)
Temporary Break:
Email [email protected] with your situation
We may offer suspension options
Example: Seasonal businesses, temporary projects
Data preserved during pause
Reduced or no billing during pause period
Downgrade Path
Instead of All or Nothing:
Current Plan: Growth + 4 Add-ons = $88/month ↓ Option 1: Growth (Base) = $19/month (Save $69) ↓ Option 2: Starter (Base) = $10/month (Save $78)
You Keep:
Core accessibility features
Widget functionality
Dashboard access
Compliance tools
Free Account (Limited Features)
Coming Soon:
We're working on a limited free tier that includes:
Basic widget (reduced features)
Manual audits (no automation)
Limited pageviews
Perfect for personal projects
Contact [email protected] to express interest.
Common Questions
Q: Is there a cancellation fee?
A: No, AllAccessible has no cancellation fees or penalties.
Q: Can I cancel anytime?
A: Yes, you can cancel at any time with no long-term contracts.
Q: Will my widget stop working immediately?
A: Only if you choose "Cancel Immediately." Otherwise, it works until your billing period ends.
Q: What happens to my accessibility audit reports?
A: They're retained for 7 years for legal compliance. Dashboard access ends after 90 days, but contact support to restore access and retrieve your reports.
Q: Can I get a refund if I cancel at period end?
A: No, but you'll keep access for the time you paid for. Refunds are considered case-by-case at company discretion, not automatically provided.
Q: What if I change my mind after canceling?
A: You can reactivate within 90 days via dashboard, or within 7 years by contacting support. All your data and settings are preserved.
Q: Do annual subscribers get refunded?
A: Refunds are considered case-by-case for all subscriptions. Contact [email protected] to request consideration.
Q: Will I lose my custom domain settings?
A: No, all settings are retained for 7 years. Dashboard access ends after 90 days, but support can restore access anytime within 7 years.
Q: Can I transfer my subscription to someone else?
A: Yes, contact [email protected] to transfer ownership.
Q: What happens to my team members' access?
A: All team members lose access when the subscription ends.
Need Help?
Before Canceling
Let's Talk:
Email: [email protected]
Live chat: Available in dashboard
Phone: Available for current customers
We Can Help With:
Reducing costs without canceling
Solving technical issues
Finding the right plan for your needs
Custom pricing for unique situations
Billing Support
Questions About Refunds:
Email: [email protected]
Response within 24 hours
Refund processing: 1-2 business days
Technical Support:
Email: [email protected]
Live chat in dashboard
Help center: help.allaccessible.org
Related Articles
Last Updated: October 2025
Applies To: All AllAccessible subscription plans
Cancellation Access: Dashboard → Billing → Manage Billing → Cancel Subscription