AllAccessible has no long-term contracts and no cancellation fees. This guide explains how to cancel a paid plan, what happens to your site and widget afterward, what the refund policy is, and how to come back if you change your mind.

Canceling moves your site to the Free plan. If cost is the concern, one of these may fit better:

Keep the Starter plan and drop individual add-ons.

How: Dashboard → Sites → [Your Site] → Add-Ons → remove the add-on. The add-on stops renewing; fees already paid for the current period are not refunded.

The Free plan is what your site lands on after you cancel. It keeps the full widget running at no cost (see "What Happens After Cancellation" below). You do not need to do anything extra to get it.

If you manage 10 or more active sites, partner discounts apply automatically to your organization:

How: Contact [email protected] about the Partner Program.

Registered non-profits can apply for a 50% discount at allaccessible.org/nonprofit-discount.

Is there a pause option? No. There is no pause or "temporary suspension." Canceling moves your site to the Free plan, and you can reactivate a paid plan whenever you are ready.

Step 1: Open the billing portal

Step 2: Cancel the subscription

Step 3: Confirmation

You receive a confirmation email. In your dashboard the site shows a "Subscription Canceled" notice with a Resubscribe button.

Cancellation takes effect at the end of the billing period you have already paid for. There is no "cancel immediately" option.

At the end of the paid period, your site moves to the Free plan. Nothing is shut off.

Your widget keeps working. The accessibility widget stays live on your website with Free plan features:

Your dashboard access continues. You can still log in, see your site, and manage settings. Paid-only features (unlimited agentic AI remediation, unlimited alt text, monthly monitoring, text-to-speech, add-ons) are no longer available until you reactivate.

Your account and data stay. Your site, widget settings, team, and history remain in your account. If you ever want your account deleted rather than kept on the Free plan, contact [email protected].

Removing the widget entirely is a separate step. Canceling does not remove the widget from your website. If you want it gone, remove the install code (or deactivate the plugin). See Removing or Uninstalling AllAccessible.

Paid subscription fees are non-refundable, except:

Beyond that, refund requests may be considered case by case, at AllAccessible's sole discretion. Submitting a request is not a promise of a refund.

If you were charged the wrong amount, charged twice, or charged after your subscription ended, email [email protected] with your account email and the invoice number. We will correct billing mistakes.

Email [email protected] with:

We will review the request and reply by email with the decision.

Your site stays in your account on the Free plan, so reactivating is quick.

From the dashboard

From our email
After you cancel we may email you a reactivation link. It opens a page with two choices: Reactivate (Starter plan, $10/month) or Stay free. Nothing is charged until you confirm at checkout.

What is restored: the site, widget settings, and history were never removed, so paid features simply switch back on once payment completes. Add-ons you had before are not re-added automatically; add them again from Dashboard → Sites → [Your Site] → Add-Ons.

Each site has its own subscription. To cancel more than one:

Moving a site to another account (for example, handing a site back to a client): contact [email protected].

Q: Is there a cancellation fee?
A: No.

Q: Can I cancel anytime?
A: Yes. The cancellation takes effect at the end of the period you have paid for.

Q: Will my widget stop working?
A: No. Your site moves to the Free plan and the widget keeps running with Free features. It only stops if you remove the install code or deactivate the plugin.

Q: Will I lose dashboard access?
A: No. You can still log in and manage your site on the Free plan.

Q: Can I get a refund if I cancel mid-period?
A: No. You keep access for the time you paid for. Refunds are considered case by case at our discretion, except where the law or our Terms require one.

Q: Can I pause instead of canceling?
A: There is no pause option. Cancel, stay on the Free plan, and reactivate when you are ready.

Q: What happens if a payment fails?
A: Your dashboard shows a "Payment Past Due" notice. Update your card in Billing → Manage billing to keep paid features running.

Q: What happens to my team members' access?
A: Your account and team stay in place. The site is on the Free plan, so paid features are unavailable to everyone on it until you reactivate.

Q: Can I transfer my subscription to someone else?
A: Contact [email protected] to move a site to another account.

We can help with reducing costs, fixing technical issues, or finding the right plan.

Last Updated: September 2026
​Applies To: All AllAccessible paid plans
​Cancellation Access: Dashboard → Billing → Manage billing → Cancel subscription