Payment Methods and Invoices
Overview
Your Stripe Customer Portal is your central hub for managing billing information, viewing payment history, and accessing invoices. This secure, PCI-compliant portal lets you update payment methods, download invoices, and review your billing details anytime.
Who This Is For
Customers needing to update credit card information
Users wanting to view invoice history
Finance teams downloading invoices for accounting
Anyone needing to update billing address or company details
What You'll Learn
How to access your Stripe Customer Portal
How to update payment methods securely
How to view and download invoices
How to update billing information
Understanding invoice details and payment history
Accessing Your Stripe Customer Portal
Step 1: Navigate to Billing
Log into AllAccessible Dashboard
Go to dashboard.allaccessible.org
Sign in with your credentials
Open Billing Section
Click your site name in the top navigation
Select "Billing" from the dropdown menu
Or click "Billing" in the left sidebar
Click "Manage Billing"
Look for the "Manage Billing" button
This opens your secure Stripe Customer Portal
You'll be redirected to Stripe's secure platform
What You'll See:
Secure Stripe-hosted interface
Your subscription overview
Payment method on file
Invoice history
Billing information
Security Features
PCI-Compliant:
All payment data handled by Stripe (Level 1 PCI DSS certified)
AllAccessible never stores your full credit card number
Secure, encrypted connection (HTTPS)
Magic Link Access:
No separate Stripe login required
Authenticated session from your AllAccessible dashboard
Automatically expires after 1 hour for security
Two-Factor Authentication:
Supports 2FA if enabled on your AllAccessible account
Additional security for sensitive billing changes
Managing Payment Methods
Viewing Current Payment Method
On Portal Home:
Payment Method ━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━💳 Visa ending in 1234 Expires: 12/2026[Update Payment Method]
What You'll See:
Card type (Visa, Mastercard, Amex, Discover)
Last 4 digits of card number
Expiration date
Cardholder name
Updating Your Payment Method
Step 1: Click "Update Payment Method"
Click the button to open the payment update form.
Step 2: Enter New Payment Information
Update Payment Method ━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━Card Number: [____ ____ ____ ____] Expiration: [MM] / [YY] CVC: [___] Cardholder: [________________]Billing ZIP: [_____][Cancel] [Update Card]
Step 3: Verify and Save
Review all information for accuracy
Click "Update Card"
Confirmation message appears
New card charged on next billing date
Supported Payment Methods
Credit Cards:
✅ Visa
✅ Mastercard
✅ American Express
✅ Discover
✅ JCB
✅ Diners Club
Debit Cards:
✅ Visa Debit
✅ Mastercard Debit
Not Supported:
❌ PayPal
❌ Bank transfers (ACH)
❌ Cryptocurrency
❌ Wire transfers
❌ Checks
For Enterprise/Invoice Billing:
Contact [email protected] for custom payment arrangements.
Payment Method Changes Take Effect
When Updated:
Immediately: New card saved to account
Next charge: Next billing cycle uses new card
Previous charges: Already posted charges not affected
Failed Update:
If your card update fails:
Verify card number and expiration date
Check that billing ZIP code matches card
Ensure card has sufficient credit limit
Contact your bank if issues persist
Try a different card if available
Viewing and Downloading Invoices
Invoice History Overview
Portal Invoice Section:
Invoices ━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━October 2025 $64.00 Paid [Download PDF] September 2025 $64.00 Paid [Download PDF] August 2025 $19.00 Paid [Download PDF] July 2025 (Pro-rated) $12.45 Paid [Download PDF][Show More Invoices]
For Each Invoice:
📅 Invoice date and period
💰 Total amount charged
✅ Payment status (Paid, Pending, Failed)
📄 PDF download button
🔍 View details link
Downloading Invoice PDFs
Step 1: Find Invoice
Scroll through your invoice history to find the month you need.
Step 2: Click "Download PDF"
Click the "Download PDF" button next to the invoice.
Step 3: Save to Computer
PDF downloads automatically
Save to your preferred location
File name format:
invoice_INV-2025-10-001.pdf
Invoice PDF Contents:
AllAccessible logo and company information
Invoice number and date
Billing period covered
Your company name and billing address
Itemized charges (base plan + add-ons)
Subtotal, tax, discounts
Total amount charged
Payment method used
Payment date and confirmation
Invoice Details View
Click Invoice Date to view full breakdown:
Invoice Details - October 2025
━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━Invoice #: INV-2025-10-001
Period: October 1 - October 31, 2025
Payment Date: October 1, 2025Line Items:
━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━Growth Plan $19.00
AI Boost Add-on $15.00
Reporting Package Add-on $20.00
Extra Pageviews (1x pack) $10.00
────────
Subtotal $64.00
Tax (CA Sales Tax 7.25%) $4.64
────────
Total Charged $68.64Payment Method: Visa •••• 1234
Status: Paid ✅
Email Invoice Delivery
Automatic Email:
Sent immediately after payment processes
Sent to billing email address on file
Subject: "Your AllAccessible Invoice for [Month Year]"
Contains PDF attachment
Includes payment confirmation
Update Email Address:
Update in your AllAccessible dashboard under Account Settings → Billing Email.
Updating Billing Information
Company and Address Information
Billing Information Section:
Billing Information ━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━Acme Corporation 123 Main Street Suite 456 San Francisco, CA 94102 United StatesTax ID: 12-3456789[Edit Billing Information]
Step 1: Click "Edit Billing Information"
Opens the billing information form.
Step 2: Update Details
Company Name: [________________] Street Address: [________________] Address Line 2: [________________] City: [________________] State/Province: [________________] ZIP/Postal Code: [________________] Country: [________________]Tax ID (Optional): [________________][Cancel] [Save Changes]
Step 3: Save Changes
Click "Save Changes"
Updated information appears on future invoices
Previous invoices remain unchanged
Important Information to Update
Company Name:
Appears on all invoices
Used for legal compliance documents
Important for business expense tracking
Billing Address:
Determines sales tax calculation (US)
Determines VAT requirements (EU)
Must match payment method for fraud prevention
Tax ID (Optional):
VAT number for EU businesses
EIN for US corporations
GST number for Canada/Australia
Used for tax compliance and exemptions
Tax Exemption Certificates
If Your Organization is Tax-Exempt:
Contact Billing Support
Email: [email protected]
Subject: "Tax Exemption Certificate Submission"
Provide Documentation
Valid tax exemption certificate
Organization details
Applicable tax jurisdictions
Processing Time
2-3 business days for verification
Future invoices show $0.00 tax
Retroactive exemptions not available
Supported Exemptions:
501(c)(3) non-profit organizations (US)
Educational institutions
Government agencies
Religious organizations
Understanding Payment History
Payment Timeline View
Portal Payment History:
Payment History ━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━Oct 1, 2025 $68.64 Paid Visa ••1234 [Receipt] Sep 1, 2025 $68.64 Paid Visa ••1234 [Receipt] Aug 15, 2025 $12.45 Paid Visa ••1234 [Receipt] Aug 1, 2025 $19.00 Paid Visa ••5678 [Receipt] Jul 1, 2025 $19.00 Paid Visa ••5678 [Receipt]
For Each Payment:
📅 Payment date
💰 Amount charged
✅ Status (Paid, Pending, Failed, Refunded)
💳 Payment method used
📄 Receipt link
Payment Status Types
Paid ✅
Payment successfully processed
Invoice finalized and available
Service continues uninterrupted
Pending ⏳
Payment being processed
May take 1-2 business days
Service remains active during processing
Failed ❌
Payment did not process successfully
Update payment method immediately
See "Failed Payments" section below
Refunded 💚
Full or partial refund issued
Shows original charge and refund amount
See refund policy for details
Failed Payments
What Happens When Payment Fails:
Day 1 (Immediate):
⚠️ Email notification sent
Dashboard shows payment failed alert
First automatic retry scheduled
Day 3:
Second automatic retry
Email reminder sent
Update payment method prompt
Day 7:
Third and final automatic retry
Final warning email
Risk of service suspension
Day 10:
Service suspended if payment still fails
Widget continues working (grace period)
Dashboard access limited
How to Resolve:
Update Payment Method
Go to Stripe Customer Portal
Click "Update Payment Method"
Enter valid card information
System retries immediately upon update
Contact Billing Support
Email: [email protected]
Explain situation
Request manual retry or payment plan
Verify Card Details
Sufficient funds/credit available
Card not expired
Billing ZIP matches card
Card allows international transactions
Subscription Overview in Portal
What You Can See
Subscription Details:
Active Subscription
━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━Plan: AllAccessible Growth
Status: Active ✅Next billing date: November 1, 2025
Next charge: $68.64Base Plan: $19.00
Add-ons:
• AI Boost $15.00
• Reporting Package $20.00
• Extra Pageviews (1x) $10.00
────────
Monthly Total: $64.00
Tax (estimated): $4.64
────────
Next Charge: $68.64[View Add-Ons Dashboard]
Important: To add or remove add-ons, use the Add-Ons dashboard in AllAccessible (not the Stripe portal).
What You Cannot Do in Stripe Portal
Not Available in Portal:
❌ Add new add-ons to subscription
❌ Remove individual add-ons
❌ Upgrade from Starter to Growth
❌ Change pageview limits
These actions must be done in AllAccessible dashboard:
Go to: Dashboard → Sites → [Your Site] → Add-Ons
See article: Managing Add-Ons and Upgrades
What You CAN Do in Stripe Portal
Available Actions:
✅ View subscription details and pricing
✅ Update payment method
✅ Update billing address
✅ Download invoices
✅ View payment history
✅ Cancel subscription (see Cancellation article)
Multi-Currency and International Billing
Currency Display
Default Currency:
All pricing in USD ($)
Charges appear in USD on invoices
Your bank converts to local currency
Bank Conversion:
Your bank/card issuer handles currency conversion
Exchange rate determined by your bank
Foreign transaction fees may apply (check with bank)
Currency on Bank Statement:
Example: Invoice amount: $64.00 USD Your statement: £48.50 GBP (Exchange rate and fees applied by bank)
VAT and International Tax
European Union (EU):
VAT charged based on billing country
Rate varies by country (typically 19-27%)
Business customers: Provide VAT ID for reverse charge
Consumer customers: VAT included in charge
United Kingdom:
20% VAT for UK customers
Business VAT ID supported for reverse charge
Canada:
GST/HST based on province
Rates vary: 5% (GST) to 15% (HST)
Australia:
10% GST for Australian customers
ABN supported for business customers
Other Countries:
Local tax applied as required by law
Rate shown on invoice
Compliance with local tax regulations
International Payment Cards
Supported:
Credit/debit cards from any country
Card must support USD transactions
Must allow international/online purchases
Common Issues:
Some banks block international transactions by default
Call bank to authorize international subscription charges
Verify card allows recurring payments
Mobile Access to Billing Portal
Accessing on Mobile Devices
Mobile-Friendly:
Stripe portal fully responsive
Works on smartphones and tablets
All features available on mobile
How to Access:
Open AllAccessible dashboard on mobile browser
Tap "Billing" → "Manage Billing"
Portal opens in new tab
Secure, optimized mobile interface
Mobile Features:
✅ Update payment methods
✅ View invoices
✅ Download PDFs
✅ Update billing information
✅ View payment history
Best Browsers:
Safari (iOS)
Chrome (Android)
Firefox Mobile
Edge Mobile
Common Questions
Q: How do I access my billing portal?
A: Dashboard → Billing → Manage Billing. You'll be securely redirected to Stripe.
Q: Is it safe to enter my credit card information?
A: Yes! Stripe is Level 1 PCI DSS certified, handling payment data for millions of businesses worldwide.
Q: Can I use a debit card instead of credit card?
A: Yes, Visa and Mastercard debit cards are supported.
Q: Why does my bank show a different amount than my invoice?
A: Your bank converts USD to your local currency and may add foreign transaction fees.
Q: Can I set up automatic payments?
A: Yes, all subscriptions renew automatically using your saved payment method.
Q: How do I get a receipt for my payment?
A: Receipts are emailed automatically after each payment and available in the portal.
Q: Can I pay annually to save money?
A: Yes! Contact [email protected] to switch to annual billing (20% discount).
Q: What if my payment fails?
A: We'll retry automatically 3 times over 7 days. Update your payment method to resolve immediately.
Q: Can I add my accountant to access invoices?
A: Invite them as a "Billing" user in your AllAccessible dashboard for invoice-only access.
Q: How far back can I view invoice history?
A: All invoices since your account was created are available indefinitely.
Need Help?
Billing Support
Email Support:
Response within 24 hours
Live Chat:
Available in AllAccessible dashboard
Bottom-right chat widget
Business hours: Mon-Fri, 9am-5pm EST
Phone Support:
Available for current paying customers
Phone number shown in dashboard
Business hours support
Technical Issues
Portal Not Loading:
Clear browser cache and cookies
Try incognito/private browsing mode
Use a different browser
Disable browser extensions temporarily
Contact support if issues persist
Payment Method Won't Update:
Verify card details are correct
Check billing ZIP matches card
Contact your bank to authorize transaction
Try a different card
Contact support for assistance
Related Articles
Last Updated: October 2025
Applies To: All AllAccessible subscription plans
Portal Access: Dashboard → Billing → Manage Billing